Welcome
Welcome to Getting Help
Use this area to find guidance when you need assistance with sales jobs, Projects, purchasing, Warehouse activities, Stock, finance, Accounts, Contacts, or reporting.
Find an Answer
Use the following steps in order:
- Search this manual for the task, page, field, or process you need help with.
- Review the Help & Troubleshooting pages for common issues, explanations, and resolution guidance.
- Consult the guide for your work area, such as Sales, Purchasing, Warehouse, Inventory, Finance, Job Cost, or Job Profitability.
- If you still need assistance, contact your own administrator or designated support contact.
The application is available at https://shoteco2.pams.net.
Before You Report a Problem
Collect the following information before contacting your administrator or support contact:
| Information to provide | What to include |
|---|---|
| Page | The page or work area where the issue occurred. |
| Record | The affected record, such as a Sales job, Project, Direct order, RFQ, Buyout, Account, Contact, Stock item, or L/G. |
| Expected result | What you expected the application to do. |
| Actual result | What happened instead. |
| Error text | The complete error message or warning displayed, if any. |
| Steps taken | The actions performed before the issue occurred. |
| Relevant identifiers | Any available job number, project number, order number, RFQ number, product code, or account name. |
Providing complete information helps the responsible team investigate the issue efficiently.
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