Overview

Use a Goods Return Note to record goods returned to the warehouse. Warehouse personnel use this page when returned quantities must be recorded against issued products. Review the product, issued quantity, returned quantity, and unit before saving the return note.

Before you start

Open the Warehouse area and ensure that you can access Goods Return Note.
Have the relevant warehouse, goods issue note, and returned product information available.
The required fields are Warehouse, Goods Issue Note, Unit, and This Field Is Required.

Steps

Select Warehouse, and then select Goods Return Note to open the Goods Return Note page.
Review the return detail lines. For each product line, verify the values shown in Product, Issued Qty, Returned Qty, and Unit.
Complete all required information, including Warehouse, Goods Issue Note, Unit, and This Field Is Required.
Confirm that the returned quantity recorded in Returned Qty is correct for each product line.
Select Save to validate and save the Goods Return Note.

Tips & cautions

Warning: Select Save only after completing the required fields. The form validates required information and does not save when required information is missing.

Note: If you leave the page after making changes without saving, the application displays a warning.

Troubleshooting

Symptom	Likely cause	Fix
The Goods Return Note does not save.	One or more required fields are missing.	Complete Warehouse, Goods Issue Note, Unit, and This Field Is Required, then select Save again.
A warning appears when leaving the page.	The Goods Return Note contains unsaved changes.	Return to the page and select Save, or leave the page only if you do not need to retain the changes.
The returned quantity requires review.	The value in Returned Qty may not reflect the goods returned.	Review the relevant Product, Issued Qty, Returned Qty, and Unit values before saving.

Result

The Goods Return Note is validated and saved with the recorded product return details.

Receiving Shipment
Stocking
Warehouse — Learning Path
Warehouse — Overview
Getting Started with Warehouse
Delivery Note
External Service Type
Inspection
Goods Issue Note
Awaiting Inspection
Awaiting Storage
**Delivery Note
External Service Type
Inspection
Goods Issue Note**