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Configure Questions

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2 min readUpdated

Administrator Guide › Configuration › ISO settings

Questions — Configurations › ISOSettings › Questions

Overview

Use the Questions configuration page to maintain the question records used in ISO settings. Administrators configure questions when establishing or updating the organization’s survey content, including service-evaluation and future-project recommendation questions.

Before you start

You must be signed in to access the Questions page. Ensure that your account has access to Configurations and the ISOSettings area.

Steps

  1. Sign in to the application.

  2. Navigate to Configurations > ISOSettings > Questions.

  3. Review the existing records in the Question list to identify the questions already configured.

  4. Select New to begin configuring a new question record.

  5. Complete all entries identified as required by the form before continuing. The form applies required-field validation.

  6. Where format validation is displayed, enter only the permitted characters for that entry.

Warning: Do not leave entries that display This Field Is Required incomplete. Required-field validation prevents the record from being completed.

Note: One validated entry accepts only underscores (_), hyphens (-), and periods (.) where the message Just '_' '-' And '.' Characters Accepted is displayed.

Troubleshooting

  • You cannot open Questions → Your session is not signed in → Sign in, then navigate to Configurations > ISOSettings > Questions.
  • Required-field validation is displayed → One or more required entries are incomplete → Complete every entry marked This Field Is Required.
  • A character-format validation message is displayed → The entry contains unsupported characters → Revise the entry to use only underscores, hyphens, and periods where the applicable validation message is shown.

Result

The Questions configuration page is available for maintaining ISO survey question records.

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