Help and Troubleshooting › QC
Quality Control (QC)
| Symptom | Likely cause | Fix |
|---|---|---|
| The required QC record is not visible. | The current search term is too restrictive, or the record is on another result page or tab. | Revise or clear Search, check contacts and products, and use Previous Page or Page 1 as needed. |
| The list does not show the information needed for the review. | The current layout does not include the required heading. | Select Columns Chooser, adjust the visible columns, then select Update Current or save a new layout. |
| A revised layout is not available for later use. | The changes were not saved. | Use Save for a new layout or Update Current for an existing layout. |
| The list appears out of date. | The displayed view may need to be refreshed. | Select Refresh (icn-update) and repeat the search if necessary. |
Was this page helpful?