Help & Troubleshooting — Procurement

Help and Troubleshooting › Procurement

Procurement

The Offer is awaiting approval → The Offer is awaiting manager approval → Allow the manager to act on the approval request.
The Offer cannot be reverted to an inquiry → One or more Offers are not in Draft status → Return all Offers to Draft before reverting to an inquiry.
An item cannot be deleted → The item is labelled Ready for Shipment or Delivered → Retain the item because items in these states cannot be deleted.
The system requests an RFQ or purchase order → Required procurement information is missing → Insert at least one RFQ or at least one purchase order, as required.

Symptom	Likely cause	Fix
You cannot revert a procurement record to an inquiry.	One or more related offers are not in Draft status.	Return all related offers to Draft status before reverting to an inquiry.
You cannot revert an Order to an Offer.	The Order has binding invoices.	Complete processing without reverting the Order.
You cannot un-deliver an Order.	A due invoice already exists.	Process the existing invoice requirement before attempting further order actions.
You cannot delete an item.	The item is Ready for Shipment or Delivered.	Retain the item and continue processing it through the applicable order workflow.

The Material Requisition does not save → Required information is missing → Complete the required entries, including Qty, and then select Save.
A warning appears when leaving the page → The Material Requisition contains unsaved changes → Select Save to retain the changes, or continue leaving the page if the changes are not required.
The internal-use requisition page is not available → You may not have access to the material requisition area → Access MRQs with the appropriate business role.

A requisition is difficult to identify → Multiple requisitions have similar titles or types → Compare the MRQ no. and Required receiving date values.
Vendor information is not immediately apparent → The vendor reference is shown in a separate list column → Review Short vendor list for the requisition.