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Products

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7 min readUpdated

Products at a glance

A product record describes an item that your organisation sells, purchases, stores, or uses as a component. Use the Products list when you need to find an existing product or start a new product record.

An assembled product is a product record that includes component products.

If you need to…Go to
Find an existing product or start a product recordFind a product
Read the columns and list controlsRead the Products list
Enter or change the main product informationCreate or update a product
Work with variants, stock details, or sub-suppliersManage product details
Add a component to an assembled productAdd components to an assembled product
Resolve a validation or action messageWhen a product action fails
Continue product-related workWhat to do next
Add a product to a sales-job itemSales job items
Use a product in procurementPurchase job information
Continue into fulfilmentWarehouse fulfilment flow

Before you start

Before you work with a product, have access to the Products area and know whether you are opening an existing record or starting a new one. The available actions depend on your access, the record state, the current branch, and whether the relevant feature is included in your subscription.

A configuration-dependent field is required only where your company configures it.

Prerequisites

  • Know whether you are maintaining an existing product or creating a new one.
  • Have the product name, description, group, sales unit, and purchase unit ready.
  • Check the required-field setting for each configuration-dependent field in the live product or sub-supplier form.
  • Use a saved product record before opening its detail tabs.

Find a product

The Products list is the starting point for opening a saved product or beginning a new product record.

Prerequisites

  • You have access to the Products area.

Steps

  1. In the product area, select Products.

  2. Choose the route that matches your task.

    If you need to…Select or open
    Start a recordNew product
    Maintain a saved recordA product row in the list

Result: The Products list opens, and the selected new or existing product record opens when you choose it.

Identify the Products list by its seven column headers.

Read the Products list

The Products list is the table you use to find a product and compare its identifying and classification details. Its headers show the product name, description, category, group, withdrawal method, valuation method, and internal product number.

The selected list displays these columns:

ColumnWhat to use it for
ProductIdentify the product.
DescriptionRead the product description.
CategoryRead the product category.
GroupRead the product group.
WithdrawalRead the withdrawal method.
ValuationRead the valuation method.
Internal product no.Read the internal product number.

The list also exposes three titled controls:

If you need to…Select
Refresh the listRefresh
Change the visible table layoutTable Layout
Open list settingsSettings

Select New product or a product row when you are ready to enter or change product information.

Read the seven Products list columns and the three titled list controls.

Create or update a product

Use the product form to identify a product, assign its group and units, record its description and physical details, and save the record.

Prerequisites

  • You are on a new product form or an existing product record.
  • Check which configuration-dependent fields are required in your form before saving.

Steps

  1. In the product form, enter the product name in Name.

  2. Enter the internal identifier in Internal Product No. when your company requires that field.

  3. Select the product group in Group.

  4. Select the selling unit in Sales Unit.

  5. Select the purchasing unit in Purchase Unit Of Measure.

  6. Enter the product's physical, identification, and descriptive information in the fields below.

    FieldTypeRequirement
    Weight (kg)NumberRequired only where your company configures it; minimum 0.
    Volume (m3)NumberRequired only where your company configures it; minimum 0.
    BarecodeTextRequired only where your company configures it.
    External product idTextRequired only where your company configures it.
    DescriptionTextRequired.
    Product WithdrawalSelectRequired.
    Product ValuationSelectRequired.
  7. Save the record using the action that matches your next move.

    If you need to…Select
    Keep working on the product recordSave
    Save the product and leave the formSave and Close

Result: The product form remains open after Save, or the form closes after Save and Close.

Identify the record entry controls before editing a product.

Manage product details

Saved product records provide detail surfaces for product variants, stock information, sub-suppliers, comments, and modification history.

Prerequisites

  • You have opened a saved product record.

Steps

  1. Select the detail surface that matches the information you need.

    If you need to…Select
    Read or add commentsComments
    Review or maintain sub-supplier informationSub-suppliers
    Review stock informationStock Details
    Review changes to the recordLast Modifications
  2. Complete the fields for the selected detail surface.

    Detail surfaceFields
    Product variantName, Description; both are required.
    Stock detailsInventory, Branch, Min. Stock Qty., and Min. Requisition Qty.; all are required, and the two quantity fields have a minimum of 0.
    Sub-supplierSub-supplier and Identification No. are required. Country, Weight (kg), Short Description, Material Description, and Description are required only where your company configures them.
  3. Select Save in the detail form.

Result: The selected detail surface remains available with the information you entered.

The saved product record is ready for the assembled-product component task when its group is assembled.

The sub-supplier form does not offer a Variant field. The main product form also does not offer a Product Type field; use Group for the product grouping shown on the form.

Add components to an assembled product

The component action is available when the open product is an assembled product.

Prerequisites

  • Open the product record whose group is assembled.
  • The product record is saved.

Steps

  1. In the assembled product record, select Product.
  2. Select one component product.
  3. Enter a BOM Qty of at least 1.

Result: The component entry is shown with its product and quantity in the assembled product area.

When a product action fails

Use the message text on screen to choose the corrective action.

MessageWhat to do
Forbidden characters detected. Please remove them and try again.Remove the characters that the field rejects, then select Save again.
This product is already included in BOMSelect a product that is not already included in the assembled product.
An error occurred while processing your requestReview the values on the current form, then select Save again.
The first variant cannot be deletedKeep the first variant and select a different variant for deletion.
An error occurred while connecting to your CRM system.Check the CRM connection before repeating the CRM action.
Please select one productSelect one product before continuing.
Your request was completed successfullyTreat the request as completed and continue with the next product task.
Just '_'‘-''.' And '&' Characters AcceptedUse only the characters named in the message.

The list and record actions also depend on your access, current branch, saved-record state, and the conditions described in Before you start. If an action is not available, use those conditions to choose the appropriate starting surface.

After resolving the message, continue with What to do next.

What to do next

After you maintain a product record, use it in the work area that needs the product.

Continue with…Go to
Sales-job line itemsSales job items
Procurement product informationPurchase job information
Warehouse fulfilmentWarehouse fulfilment flow
Stock by shipmentStock by shipment
Product groups and unitsReference list data
Shared files and commentsLibraries and files
Product categoriesCompany product categories

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Products — PAMS Fresh Generation