Reactivation reasons

A reactivation reason is a name that staff select when they record why a relationship resumes. Administrators maintain the available names here so staff can use the approved wording when they reactivate related work.

If you need to…	Go to
Check the available names and list behaviour	Understand the list and entry form
Add or change a reason	Add or edit a reactivation reason
Remove a reason	Delete a reactivation reason
Resolve a save or delete message	When saving or deleting goes wrong

Before you start

Prerequisites

You have permission to create, edit, or delete reasons for the action you need.
You have a selected saved row before you edit or delete it.
You are signed in to PAMS before opening the configuration route.

The available actions depend on your permissions. New requires create permission, edit access requires edit permission, and the delete menu requires delete permission. The entry form appears when a reason is selected.

Continue with Find the reactivation-reasons list when these prerequisites are in place.

Sign in before opening the configuration list

Find the reactivation-reasons list

Prerequisites

You are signed in to PAMS.
You have access to the company configuration page.

Steps

Open the Reactivation reasons page from the company configuration navigation.

Result: The Reactivation reasons list opens.

Understand the list and entry form

The list provides one available field: Name. It is sortable and filterable. The same field is required when you add or edit a reason.

The following settings describe how to work with this list:

List area	What you can do
Name	Read, sort, and filter the reason names.
List actions	Add, edit, or delete a reason from the page.
Page navigation	The list does not use paging.
Search and layout	The search panel and column chooser are unavailable.
Headers	Column headers are hidden.

With the list open, continue with Add or edit a reactivation reason.

Add or edit a reactivation reason

Add a new reason or change an existing name.

Prerequisites

To add a reason, you have create permission.
To edit a reason, you have edit permission and a saved row to change.

Steps

Choose the action for the record you want to maintain.

If you want to… Select
Add a new reason New
Change an existing reason the row's edit control, or select the row's Name cell

The entry popup is titled New Reactivation Reason for a new entry or Edit Reactivation Reason for an existing entry.
Enter the approved reason name in Name.
Select Save.

If Name is empty, the form displays Name is required. A blank or space-only value also displays please enter a proper name.

If you want to…	Select
Add a new reason	New
Change an existing reason	the row's edit control, or select the row's Name cell

Result: A successful save closes the popup, updates the list, and displays Data saved Successfully.

Continue with Delete a reactivation reason when a saved name is no longer needed.

Delete a reactivation reason

Deleting removes a selected reason from the list. Delete a reason when the name is no longer needed.

Prerequisites

You have delete permission.
The reason is present in the list.

Steps

Open the row's delete menu.
Choose the action you need.

If you want to… Select
Keep the reason Cancel
Remove the reason Delete

The confirmation asks Are you sure you want to delete this item?.

If you want to…	Select
Keep the reason	Cancel
Remove the reason	Delete

Result: After a successful deletion, the reason is removed from the list and the page displays Data Deleted Successfully.

Continue with Handle access and row-selection variations when the available action depends on where you select the row.

Handle access and row-selection variations

The action available for a row depends on your permission and on which part of the row you select.

Prerequisites

You have the permission for the action you want to use.
The list contains the row you want to select.

Steps

Select the part of the row that matches your task.

Situation	What the page does
You select the Name cell while you have edit permission	Opens the reason for editing.
You select the row's Delete option	Starts deletion instead of opening the editor.
You lack permission for a page action	That action does not appear.

Result: The page opens the editor only for an editable row selection; otherwise, use the action that your permissions provide.

When saving or deleting goes wrong

Use the message on screen to choose the next action.

What you see	What to do
`Name is required`	Enter a value in Name.
`please enter a proper name`	Enter a name that is not blank or spaces only.
`Error: Please Refresh the Page and Try Again.`	Refresh the page and try the operation again.
`A duplicate occurred with the existing data`	Use a name that is not already used.
An API-provided error description or error-code message	Follow the instruction in the returned message or contact your administrator with the exact text.

The first two messages apply when saving. The fallback and duplicate messages can appear when a save or delete request returns an error.

After maintaining a reason

After a successful save or deletion, the list reflects the change and displays the corresponding success message. The names maintained here are available for staff to record why a relationship resumes.