Use this page to find the Questions list, review its fields, and open a new question entry.
Questions
A question entry is a question text paired with a survey answer selection. Maintain the Questions list when you need to add or update the questions available to a survey.
| If you need to… | Go to |
|---|---|
| Open the list and review its entries | Find Questions |
| Check the list column and form fields | Understand the list and form |
| Open a new entry | Add or maintain a question |
| Work with rating types | Rating types |
| Work with the customer satisfaction survey | Customer satisfaction survey |
Before you start
Prerequisites
- Sign in to PAMS.
- Open the Questions page.
- The Questions feature must be included in your subscription for the list and its actions to appear.
- Work from the columns and controls visible in your own list and form.
Find Questions
The Questions list is the reference screen for the question entries used by the configuration.
Steps
-
Open the Questions page.
The Questions list with its heading, navigation labels, and available actions -
Confirm that the page heading is Questions.
-
Confirm that the page also displays ISO settings and Configuration.
-
Locate New above the list.
Result: The Questions list is open, with New, Refresh, and Settings available.
Understand the list and form
The list shows question entries in a single Question column. The entry form uses a Question text field and a survey answer selection.
| Area | What appears | Details |
|---|---|---|
| List | Question | One column appears. |
| New-entry form | Question | The field carries a required marker and receives the first form focus. |
| New-entry form | Survey answer selection | The configuration marks this field as required. |
| List | Select New to add an entry; use the row menu to edit or remove one. | You cannot add, edit, or delete rows directly in the list. |
| List | Filters and headers | Row filtering, header filtering, and column headers are disabled for Questions. |
A row count appears beneath the list.
Open the new-entry dialog
Selecting New opens a dialog titled New Question. The dialog displays the labelled Question field with a required marker and an OK control.
Add or maintain a question
Use these procedures to add, edit, remove, or export a Questions entry.
Add or edit a question
Prerequisites
- You are on the Questions list.
- New is available, or the row menu contains an edit action.
Steps
-
Choose how to open the form.
If you want to… Select… Add a question New Edit an existing question The row edit action -
In Question, enter the question text.
-
Complete the survey answer selection required by the form.
-
Select OK to submit the dialog.
Result: The new or edited question is submitted through the form.
Delete a question
Prerequisites
- You are on the Questions list.
- The row menu contains a delete action.
Steps
-
Open the row delete menu.
-
Select Delete.
Result: The selected question is submitted for deletion.
Export the Questions list
Prerequisites
- You are on the Questions list.
- Export is available.
Steps
- Select Export in the export action surface.
Result: The export action is started.
Popup branches can provide Save, Cancel, and Don't Save controls. Use the control that appears in the popup you are working in.
Handle variations
The Questions screen changes according to access and feature conditions.
| If… | Then… |
|---|---|
| Your subscription does not include Questions | The list and its actions do not appear. |
| The new-entry action is available | New appears above the list. |
| Editing is allowed | The row edit action appears. |
| Deleting is allowed | The row delete menu appears. |
| You open a question for adding or editing | The fields used by that entry appear. |
After choosing an action, use the messages below if the form or action stops.
When question maintenance goes wrong
Use the message text below to identify the point at which the form or action stopped.
| Message | What to do |
|---|---|
Field is required | Complete the required field that raised the message. |
Question is required | Enter a value in Question. |
Just '_' '-' And '.' Characters Accepted | Change the entry so it uses the accepted characters. |
Forbidden characters detected. Please remove them and try again. | Remove the forbidden characters and submit the form again. |
Data saved Successfully | The new entry has been saved. |
Data updated Successfully | The edited entry has been updated. |
Data Deleted Successfully | The selected entry has been deleted. |
Related to Saved data, Can't be deleted | Review the saved data related to the entry before deleting it. |
Failed to Delete | The delete action did not complete. |
Must have at least one item | Keep at least one item in the list. |
Continue with related ISO settings
The Questions list is part of ISO settings. Continue to a sibling page when your task concerns another part of the survey configuration:
- Rating types contains the rating-type reference list.
- Customer satisfaction survey contains the survey-model configuration.
Was this page helpful?