Overview
Support is the route in the signed-in user menu for reaching the configured support destination. Use it when you need help beyond the work area currently open.
| If you need to… | Go to |
|---|---|
| Locate the support route | Find Support |
| Open the support route | Use Support |
| Understand what the route provides | When Support is not reachable |
| Finish with the application route | What happens next |
Before you start
You need the signed-in application shell before you can open the user menu. Support is listed in that menu.
Prerequisites
- Sign in to the application.
- Open the signed-in user menu.
Find Support
The item is available in the user menu for reaching help from the application shell.
- Open the signed-in user menu.
- Look for Support in the menu.
Result: The Support item is visible in the signed-in user menu.
Use Support
Support takes you from the application shell to the configured support destination.
- Open the signed-in user menu.
- Select Support.
The Support action is configured to open the support destination in a new browser tab.
Result: The Support action is selected.
When Support is not reachable
The Support route is a menu item rather than an in-application support form. It does not carry data-entry fields, grids, validation groups, confirmation dialogs, or inline error messages. No support-flow message is declared.
-
Open the signed-in user menu.
-
Check whether Support is listed, then follow the matching alternative:
If you see… Do this Support Select Support to continue to the configured support destination. No Support item Open the signed-in user menu again and check the menu entries.
Result: You know whether Support is available in the signed-in user menu, and you can select it when it is listed.
What happens next
The application route is /web. The application shell does not display a support-flow message,
dialog, or stage-change readout for this route.
When you select Support, continue in the configured support destination.
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