Use an error list to read the messages the application displays together. Each supplied error value is rendered as a separate list item. Authentication status messages tell you whether the
application is still checking authentication or is waiting to reconnect.
Use this page when a message appears and you need to decide whether to wait, continue, or open the related task or help page.
| If you need to… | Go to |
|---|---|
| Identify the message you see | Recognize and respond to a message |
| Handle an error that remains on screen | When an error persists |
| Resolve a sign-in message | Sign in |
| Resolve a registration message | Create an account |
| Read about authentication and loading status messages | Authentication and loading messages |
| Read about loading and unavailable states | Loading and unavailable states |
| Review common application issues | Common issues and solutions |
| Get general help | Getting help |
Before you start
Prerequisites
- If the header shows
Loading..., allow the authentication check to continue. - If the header shows
Connecting..., the application is retrying authentication.
Recognize and respond to a message
Use this procedure to identify the message branch and follow the supported response.
Prerequisites
- You can see the message on the current page or in the header.
Steps
-
Read the message exactly as it appears.
-
Match the message to the action you need:
If you see… Do this An error list Read each list item before deciding what to correct. Loading...Wait while authentication is checked. Auth unavailable - retrying automaticallyorConnecting...Wait for the automatic authentication retry. -
Continue with the current task when the message clears.
-
Open When an error persists when the message remains on screen.
Result: You have identified the message branch and either continued when the message cleared or moved to persistent-error guidance.
When an error persists
A persistent error remains after the application has handled the action or authentication check.
| What you see | What it means | Next page |
|---|---|---|
| One or more messages in an error list | The page received error values. | Common issues and solutions |
Auth unavailable - retrying automatically with Connecting... | Authentication is temporarily unavailable and the application is retrying. | Loading and unavailable states |
| A sign-in error | The sign-in form owns the authentication error area. | Sign in |
| A registration error | The registration form owns the authentication error area. | Create an account |
| The application classifies 4XX responses from its authentication check as invalid | ||
| authentication. It treats 5XX or network responses as temporarily unavailable, keeps the | ||
| authentication token for retry, and schedules automatic retries. |
Result: You know which related page to open for the message that remains on screen.
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