# Return Note _Applications › Warehouse_ ![Return Note](https://atloriaassets.blob.core.windows.net/assets/a438221c-c1af-407c-b9e6-a56c986db846/9ad0d91aab113839570c61f586298094.png#atloria-annotations=%7B%22annotations%22%3A%5B%7B%22type%22%3A%22box%22%2C%22x%22%3A88.93%2C%22y%22%3A4.86%2C%22w%22%3A7.26%2C%22h%22%3A4.46%2C%22label%22%3A%226%20%20Save%20and%20Close%22%7D%2C%7B%22type%22%3A%22marker%22%2C%22n%22%3A6%2C%22x%22%3A92.56%2C%22y%22%3A7.09%7D%5D%7D) *Return Note* ![Save and Close](https://atloriaassets.blob.core.windows.net/assets/a438221c-c1af-407c-b9e6-a56c986db846/ec735e068f1ef7273640de8fe89541cb.png) ## Overview Use a Return Note to record quantities returned against a Goods Issue Note within the Warehouse application. Warehouse and inventory users use this form when issued products are returned and the returned quantity must be recorded against the original issue. The return note identifies the relevant warehouse and source Goods Issue Note, then records the product quantities returned. ## Workflow 1. Open **Warehouse**, then select **Goods Return Note** to access the return-note form. In the form, identify the warehouse in **Warehouse**. ![Return Note](https://atloriaassets.blob.core.windows.net/assets/a438221c-c1af-407c-b9e6-a56c986db846/e10d979d7690179b71876d1acce0f63e.png#atloria-annotations=%7B%22annotations%22%3A%5B%7B%22type%22%3A%22box%22%2C%22x%22%3A88.93%2C%22y%22%3A4.86%2C%22w%22%3A7.26%2C%22h%22%3A4.46%2C%22label%22%3A%226%20%20Save%20and%20Close%22%7D%2C%7B%22type%22%3A%22marker%22%2C%22n%22%3A6%2C%22x%22%3A92.56%2C%22y%22%3A7.09%7D%5D%7D) *Return Note* ![Save and Close](https://atloriaassets.blob.core.windows.net/assets/a438221c-c1af-407c-b9e6-a56c986db846/d600c528627746a7d163991ba4458d0f.png) > **Tip:** Select the warehouse that handled the original goods issue so that the return is recorded against the appropriate warehouse operation. 2. Decide whether the return should be linked to an existing issue note. To link it, select **Goods Issue Note**, then use **Select** to choose the relevant source document. Review the product lines shown for the issue note, including **Product**, **Issued Qty**, **Returned Qty**, and **Unit**. ![Return Note](https://atloriaassets.blob.core.windows.net/assets/a438221c-c1af-407c-b9e6-a56c986db846/377f552bff62102e0488e16c161e7e5d.png#atloria-annotations=%7B%22annotations%22%3A%5B%7B%22type%22%3A%22box%22%2C%22x%22%3A88.93%2C%22y%22%3A4.86%2C%22w%22%3A7.26%2C%22h%22%3A4.46%2C%22label%22%3A%226%20%20Save%20and%20Close%22%7D%2C%7B%22type%22%3A%22marker%22%2C%22n%22%3A6%2C%22x%22%3A92.56%2C%22y%22%3A7.09%7D%5D%7D) *Return Note* ![Save and Close](https://atloriaassets.blob.core.windows.net/assets/a438221c-c1af-407c-b9e6-a56c986db846/39ada1ebd1b632fd20c2891e638d9834.png) Enter the returned quantity for each returned product in **Returned Qty**. Record only the quantity physically returned for the applicable product line. > **Note:** Use the issued quantity as the reference when recording a return. The product, unit, and quantities shown on the form help you verify that the correct issued goods are being returned. 3. Decide how to finish the return note: - Select **Save** to save the return note and continue working with the record. - Select **Save and Close** to save the return note and close the form. - If you need to include supporting documentation, select **Attach**, add the file using **or Drop a file here**, then select **Ok**. > **Tip:** Attach supporting documents when they are relevant to the return, such as delivery evidence or return documentation. ## Examples A warehouse user receives returned material from a job that was previously issued from the main warehouse. 1. The user opens **Warehouse** and selects **Goods Return Note**. 2. In **Warehouse**, the user selects the warehouse from which the material was originally issued. 3. In **Goods Issue Note**, the user selects the issue note for the job and uses **Select** to load it. 4. The form displays the issued product lines. For a product with an **Issued Qty** of 10 units, the user enters 4 in **Returned Qty** because four units were physically returned. 5. The user selects **Attach** and adds the return document using **or Drop a file here**, then selects **Ok**. 6. The user selects **Save and Close** to complete and close the return note. ## Tips > **Warning:** Record returned quantities carefully. The return note should reflect the quantity actually returned, not the quantity originally issued. > **Tip:** Link the return note to the correct **Goods Issue Note** before entering returned quantities to keep the return associated with the original warehouse issue. ## Troubleshooting | Symptom | Likely cause | Fix | |---|---|---| | The required issue document is not shown on the form. | A **Goods Issue Note** has not been selected. | Select **Goods Issue Note**, then use **Select** to choose the relevant issue document. | | Supporting documentation is not included with the return note. | The file has not been attached. | Select **Attach**, add the file using **or Drop a file here**, and select **Ok**. | | The return note is still open after saving. | **Save** was selected instead of **Save and Close**. | Select **Save and Close** when you want to save the record and close the form. | ## Related pages - [Receiving Shipment](doc:warehouse-receiving-shipment-edit-record) - [Stocking](doc:warehouse-stocking-new) - [Warehouse — Learning Path](doc:workflows-warehouse) - [Warehouse — Overview](doc:warehouse-overview) - [Delivery Note](doc:warehouse-delivery-note-edit-record) - [External Service](doc:warehouse-external-service-edit-record) - [Inspection](doc:warehouse-inspection-edit-record) - [Issue Goods](doc:warehouse-issue-goods-edit-record) - [Awaiting Inspection](doc:warehouse-list-awaiting-inspection-view) - [Awaiting Storage](doc:warehouse-list-awaiting-storage-view) - [Delivery Note](doc:warehouse-list-delivery-note-view) - [External Service](doc:warehouse-list-external-service-view) - [Inspection](doc:warehouse-list-inspection-view) - [Issue Goods](doc:warehouse-list-issue-goods-view) - [Packages](doc:warehouse-list-packages-view)