# Configure Inquiry Status

_Administrator Guide › Configuration › General Settings_

![Configure Inquiry Status](https://atloriaassets.blob.core.windows.net/assets/a438221c-c1af-407c-b9e6-a56c986db846/ae3f8e952c7a43a0437c57f460db1e49.png)
*Inquiry Status — Configurations › General Settings › Inquiry Status*

## Overview

Use **Inquiry Status** to access the General Settings area where inquiry-status records are maintained. Administrators use this page when they need to review the existing inquiry-status list or begin defining an additional status record.

Inquiry status configuration supports the inquiry process used before an inquiry progresses into subsequent commercial activity. Use consistent status definitions so that inquiry records can be classified consistently across the organization.

## Before you start

You must be signed in to access the **Inquiry Status** page.

> **Note:** This page is available from the General Settings configuration area. Ensure that you have access to the configuration navigation before starting.

## Steps

1. Sign in to the application.

2. Navigate to **Configurations > General Settings > Inquiry Status**.

3. Review the existing inquiry-status records displayed on the **Inquiry Status** page.

4. To begin creating an additional inquiry-status record, select **New**.

> **Tip:** Review the existing status records before selecting **New** to help maintain consistent inquiry-status naming.

## Troubleshooting

| Symptom | Likely cause | Fix |
|---|---|---|
| You cannot open **Inquiry Status**. | You are not signed in. | Sign in, then navigate to **Configurations > General Settings > Inquiry Status**. |
| You cannot locate the configuration page. | The General Settings navigation path was not used. | Open **Configurations**, select **General Settings**, and then select **Inquiry Status**. |

## Result

The **Inquiry Status** configuration page is open, and you can begin adding an inquiry-status record by selecting **New**.

## Related pages

- [Configure Guarantee Types](doc:guarantee-types)
- [Configure Lost Reasons](doc:lost-reasons)
- **Configuration — Learning Path**
- [Configure Account Types](doc:account-types)
- [Configure Activity Purpose](doc:activity-purpose)
- [Configure Cancellation Reasons](doc:cancellation-reasons)
- [Configure Cost Items](doc:cost-items)
- [Configure Delivery Terms](doc:delivery-terms)
- [Configure Margin Items](doc:margin-items)
- [Configure 2 Factor Authentication](doc:2-factor-authentication-guide)
- [Configure Account Managers](doc:account-managers)
- [Configure Attachment Categories](doc:attachment-categories)
- [Configure Branches](doc:configuration-company-branchs-edit-record)
- [Configure Flags](doc:flags)
- [Configure Frequent Currencies](doc:frequent-currencies)