# Help & Troubleshooting — Warehouse

_Help and Troubleshooting › Warehouse_

## Delivery Note

- The Delivery Note does not save → Required information is missing → Complete the required information and select **Save** again.
- A warning appears when leaving the form → The form contains unsaved changes → Save the Delivery Note, or respond to the warning before leaving the page.

[Delivery Note](doc:warehouse-delivery-note-edit-record)

## Goods Issue Note

| Symptom | Likely cause | Fix |
|---|---|---|
| The Goods Issue Note does not save. | One or more required fields are missing. | Enter the required warehouse, quantity, and unit information, then select **Save**. |
| A warning appears when leaving the form. | The form contains unsaved changes. | Save the Goods Issue Note, or respond to the warning before leaving the form. |

[Goods Issue Note](doc:warehouse-issue-goods-edit-record)

## External Service Type

- The record does not save → Required information is missing → Complete the required entries, including **Qty** and **Unit**, and select **Save**.
- A warning appears when leaving the form → The form contains unsaved changes → Return to the form and select **Save**, or discard the changes as appropriate.

[External Service Type](doc:warehouse-external-service-edit-record)

## Goods Return Note

| Symptom | Likely cause | Fix |
|---|---|---|
| The Goods Return Note does not save. | One or more required fields are missing. | Complete **Warehouse, Goods Issue Note, Unit**, and **This Field Is Required**, then select **Save** again. |
| A warning appears when leaving the page. | The Goods Return Note contains unsaved changes. | Return to the page and select **Save**, or leave the page only if you do not need to retain the changes. |
| The returned quantity requires review. | The value in **Returned Qty** may not reflect the goods returned. | Review the relevant **Product, Issued Qty, Returned Qty**, and **Unit** values before saving. |

[Goods Return Note](doc:warehouse-return-note-new)

## Stocking

| Symptom | Likely cause | Fix |
|---|---|---|
| The stocking record does not save. | One or more required fields are incomplete. | Complete the required information and select **Save** again. |
| A warning appears when leaving the page. | The stocking record contains unsaved changes. | Select **Save** to retain the changes, or discard the changes when appropriate. |
| The Warehouse area is not available. | Your user account does not have access to the warehouse functions. | Use an account with access to **Warehouse** and **Stock Product**. |

[Stocking](doc:warehouse-stocking-new)

## Transfer Order

| Symptom | Likely cause | Fix |
|---|---|---|
| The transfer order does not save. | Required information is missing. | Complete the required information, then select **Save** again. |
| A warning appears when leaving the page. | The transfer order contains unsaved changes. | Save the transfer order, or respond to the warning before leaving the page. |
| A product transfer line needs review. | The transferred quantity, lost quantity, or unit may require confirmation. | Review the values shown in **Transfered Qty, Lost Qty**, and **Unit** before saving. |

[Transfer Order](doc:transfer-order)

## Receiving Shipment

| Symptom | Likely cause | Fix |
|---|---|---|
| The Receiving Shipment record does not save. | Required information is missing. | Complete the required information on the record, then select **Save** again. |
| A warning appears when leaving the screen. | The record contains unsaved changes. | Select **Save** to retain the changes, or respond to the warning before leaving the screen. |
| The displayed transfer order is not the order being received. | The incorrect Receiving Shipment record is open. | Return to **Goods Receipt Note** and open the Receiving Shipment record for the applicable transfer order. |

[Receiving Shipment](doc:receiving-shipment)

## Stock By Products

- The shipment-based stock list is displayed → **Stock (By Shipment)** was selected → Select **Stock (By Product)** to return to the product-based list.
- You cannot open the stock list → The **Warehouse** work area is not available in the navigation → Access the **Warehouse** work area before selecting **Stock (By Product)**.

[Stock By Products](doc:warehouse-list-stock-by-products-view)

## Received

- **The required receipt is difficult to identify** → Multiple records may have the same Supplier → Use the **Search box** with the GRN, Warehouse Shipment number, or Purchase Order number.

- **Several records appear related to the same purchase** → The receipts may have different receipt dates or Warehouse Shipment numbers → Compare **Received on** and **Warehouse Shipment no.** to distinguish the records.

- **You need to know who recorded a receipt** → The receipt record includes receiving-user information → Review the **Received by** column.

[Received](doc:warehouse-list-received-view)

## Transfer Order

- A transfer order cannot be located → The list may contain multiple records with similar values → Enter a known value in the **Search box**, then review **Sheet no.** and **To warehouse**.
- The destination warehouse is unclear → The transfer order row has not been identified by its destination → Review the **To warehouse** column.
- The completion status is unclear → The transfer order has a different value in **Transfer re** → Check whether the record is marked **Transferred** or **Awaiting issueing**.

[Transfer Order](doc:warehouse-list-transfer-order-view)