# Help & Troubleshooting — Security Section

_Help and Troubleshooting › Security Section_

## Roles

| Symptom | Likely cause | Fix |
|---|---|---|
| The required role is not visible in the list. | The list is not filtered to the required record, or the current layout does not show the expected information. | Use **Search** with the role name. If necessary, select **Standard Layout** or use **Columns Chooser** to review the display. |
| A new role record remains open after saving. | **Save** was selected instead of **Save and Close**. | Select **Save and Close** when the role entry is complete and you want to return to the list. |
| The wrong display arrangement is shown. | A non-standard layout is active. | Select **Standard Layout**, or select the appropriate **Layout name** and use **Update Current** if the current layout should be retained. |
| A role or layout is about to be removed. | The deletion action may not match the intended item. | Confirm whether you need **Delete** for the selected record or **Delete Current** for the current layout before proceeding. |

[Open the full page](doc:roles-guide-2)

## Teams

| Symptom | Likely cause | Fix |
|---|---|---|
| The required team does not appear in the list. | The current search, filter, or saved layout may be limiting the displayed records. | Clear or revise **Search**, use **Apply filter** as needed, or select **Standard Layout**. |
| Changes to a team are not visible after leaving the record. | The record may not have been saved. | Reopen the team, make the required changes, then select **Save** or **Save and Close**. |
| The Teams list does not show the columns needed for review. | The current layout does not include the required columns. | Use **Columns Chooser**, then select **Save** for a new layout or **Update Current** for the selected layout. |
| A duplicate team exists. | Similar teams may have been created separately. | Review the relevant records in the Teams list and use **Merge teams** where appropriate. |

[Open the full page](doc:teams-guide)

## Users

| Symptom | Likely cause | Fix |
|---|---|---|
| The required user cannot be found in the list. | The list is filtered or the required columns are not displayed. | Use **Search** and, if necessary, use **Columns Chooser** or select **Standard Layout**. |
| The user record is not available after entry. | The record may not have been saved. | Reopen the record if still available and select **Save** or **Save and Close**. |
| The wrong branch or warehouse appears for a user. | **selectedBranch** or **selectedWarehouse** was not reviewed before saving. | Open the user record, review the **Branches / Warehouse** tab, correct the selections, and select **Save**. |
| A deletion was started by mistake. | The deletion action was selected unintentionally. | Select **Cancel** if it is available rather than continuing with the deletion. |

[Open the full page](doc:users-guide-2)