# Help & Troubleshooting — Sales

_Help and Troubleshooting › Sales_

## Sales

- **The Offer cannot be submitted for approval** → The Offer does not contain an item → Add at least one item before selecting **Apply Approval For Booking**.

- **The Order cannot be returned to an Offer** → The Order has binding invoices, or related Offers are not in Draft status → Return only when all Offers are in Draft and the Order has no binding invoices.

- **An item cannot be deleted** → The item is Ready for shipment or Delivered → Do not delete the item at these stages.

- **An Offer remains Awaiting approval** → Manager approval is still required → Wait for the sales manager to act on the Offer.

[Sales](doc:sales-record)

## Stock

- A required product is not visible → The list may contain many warehouse-product records → Use the **Search box** to narrow the list by available product, warehouse, or supplier information.
- The stock position is not the value expected → The product may be listed for a different warehouse → Review the **Warehouse** value on the relevant row before using the stock information.
- You cannot continue from an Order to Delivered → The Order may not have cleared the required order stages → Ensure the Order has progressed through Draft, Awaiting approval, Approved, Awaiting activation, Valid, and Ready for shipment before it becomes Delivered.

[Stock](doc:stock)

## Pricing Quotation

- The Offer cannot be submitted for approval → The Offer has no items → Add at least one item to the Offer before using **Apply Approval For Booking**.

- The Offer remains awaiting approval → Manager approval is still required → Wait for the manager to act on the Offer awaiting approval.

- The inquiry cannot be restored from the Offer → One or more related offers are not in Draft status → Return all related offers to Draft status before reverting to inquiry.

- An Order cannot be reverted → The Order has binding invoices → The Order cannot be reverted while binding invoices exist.

- An item cannot be deleted → The item is labeled Ready for Shipment or Delivered → Items in either status cannot be deleted.

[Pricing Quotation](doc:pricing-quotation-guide)

## Sales Jobs

| Symptom | Likely cause | Fix |
|---|---|---|
| The Offer cannot proceed beyond approval. | The Offer is **Awaiting Approval**. | Have the manager complete the required approval. |
| The Offer cannot be progressed. | The Offer has no items. | Add at least one item to the Offer. |
| The Order cannot be reverted. | The Order has binding invoices. | Continue working from the current Order status. |
| An item cannot be deleted. | The item is **Ready for shipment** or **Delivered**. | Do not delete the item at these statuses. |

[Sales Jobs](doc:sales-jobs)

## Buyouts

- You cannot progress an Offer to the next part of the sales process → The Offer may still be Draft or Awaiting Approval → Complete the required approval process so that the Offer can become Approved, Valid, and Ordered.
- You cannot remove an item → The item is Ready for Shipment or Delivered → Retain the item because items in these statuses cannot be deleted.
- You cannot revert an order → The order has binding invoices → Retain the order because an order with binding invoices cannot be reverted.
- You need to save your work but remain on the form → You selected the close option or have not saved yet → Select **Save**.

[Buyouts](doc:sales-buyouts-edit-record)

## Letters Of Guaranties

- **Save does not complete** → Required information is missing or information does not meet a required format → Complete the required fields and correct the entered values, then select **Save** again.

- **A warning appears when leaving the form** → The form contains unsaved changes → Select **Save** to retain the changes, or leave the form only if you do not need to keep them.

- **You cannot access the form** → You are not signed in → Sign in to the application and then select **L/Gs**.

[Letters Of Guaranties](doc:sales-letters-of-guaranties-view-record)

## New Instant Job

- You cannot revert an Offer to inquiry → One or more offers are not in Draft status → Return all offers to Draft status before attempting to revert to inquiry.

- You cannot delete an item → The item is Ready for Shipment or Delivered → Do not attempt to delete the item after it has reached either status.

- You cannot revert an Order → The Order has binding invoices → The Order cannot be reverted while binding invoices exist.

- You cannot un-deliver an Order → A due invoice already exists → The Order cannot be un-delivered.

[New Instant Job](doc:sales-list-newinstantjob)