# Help & Troubleshooting — QC

_Help and Troubleshooting › QC_

## Quality Control (QC)

| Symptom | Likely cause | Fix |
|---|---|---|
| The required QC record is not visible. | The current search term is too restrictive, or the record is on another result page or tab. | Revise or clear **Search**, check **contacts** and **products**, and use **Previous Page** or **Page 1** as needed. |
| The list does not show the information needed for the review. | The current layout does not include the required heading. | Select **Columns Chooser**, adjust the visible columns, then select **Update Current** or save a new layout. |
| A revised layout is not available for later use. | The changes were not saved. | Use **Save** for a new layout or **Update Current** for an existing layout. |
| The list appears out of date. | The displayed view may need to be refreshed. | Select **Refresh (icn-update)** and repeat the search if necessary. |

[Open the full page](doc:qc-guide)