# Help & Troubleshooting — Purchasing

_Help and Troubleshooting › Purchasing_

## Purchase

| Symptom | Likely cause | Fix |
|---|---|---|
| Changes are not retained after leaving the form. | The purchasing record was not saved. | Select **Save**, or select **Save and Close** when you have finished maintaining the record. |
| The purchasing record does not progress to an Offer. | The record has one or more inquiries. | Complete the applicable inquiry work before progressing the purchasing record to an Offer. |
| An Offer cannot progress. | The Offer is awaiting manager approval or does not contain an item. | Ensure that the Offer has at least one item and wait for the manager to complete approval. |
| An Order cannot be reverted or un-delivered. | The Order has binding invoices, or a due invoice already exists. | Continue processing the Order from its current status. |

[Purchase](doc:purchasing-edit-record)

## Purchase

- You cannot progress an RFQ-based purchase → No RFQ has been entered → Insert at least one RFQ.
- You cannot progress a direct purchase order → No purchase order has been entered → Insert at least one PO.
- An Offer cannot be submitted or progressed as expected → The Offer has no items → Add at least one item to the Offer.
- An Order cannot be reverted → The Order has binding invoices → Continue processing the existing Order because it cannot be reverted.

[Purchase](doc:purchase)

## View the Purchasing List

- A purchasing record cannot be reverted to inquiry → One or more offers are not in Draft status → Return the applicable offers to Draft status before reverting to inquiry.

- An order cannot be reverted → The order has binding invoices → Keep the order in its current state and process the related invoice obligations.

- A Delivered order cannot be un-delivered → A due invoice already exists → Process the due invoice; the order cannot be returned from Delivered.

- A record cannot be deleted → The item is Ready for Shipment or Delivered → Retain the record and continue processing it through the applicable purchasing workflow.

[View the Purchasing List](doc:purchasing-list-view-record)