# Help & Troubleshooting — Purchasing

_Help and Troubleshooting › Purchasing_

## Purchasing

| Symptom | Likely cause | Fix |
|---|---|---|
| The required purchasing record is not visible. | The record may be in a different tab or the list may need refreshing. | Check **All**, **Archived**, **Offers**, and **POs**, then select **Refresh (icn-update)**. |
| The list contains too many records to review efficiently. | No search criteria have been applied. | Enter a relevant purchasing number, RFQ number, purchaser, job, package title, or date-related value in **Search**. |
| The list does not show the information needed for review. | The current layout may not include the required columns. | Select **Columns Chooser**, adjust the layout as required, enter a **Layout name**, and select **Save** or **Update Current**. |
| A layout change should not be retained. | The layout action is still in progress. | Select **Cancel** before saving or updating the layout. |

[Open the full page](doc:purchasing-guide)