# Help & Troubleshooting — Projects Management

_Help and Troubleshooting › Projects Management_

## Projects Management

- You cannot open the Projects Management area → You may not have access to the Projects Management application → Obtain access to the Projects Management area and the relevant project-order views.
- You cannot progress a project order to fulfillment → The order may not be confirmed, or the required fulfillment views may not be available → Confirm that the project order is confirmed and that you can access the project, shipping-order, and delivered-order views.
- Your review updates are not retained → The record has not been saved → Select **Save**, or select **Save and Close** when you have finished reviewing the record.
- You need to work with a delivered project order → The delivered-order stage is not selected → Select **Delivered**.

[Projects Management](doc:projects-management-edit-record)

## Production Order

- The required order is not visible in the current view → You may be viewing a filtered stage rather than the complete list → Select **All** and locate the order from the complete order list.

- The project order cannot be progressed → The order may not be confirmed, or the required project, shipping-order, and delivered-order views may not be available → Confirm that the order is confirmed and access the required views before selecting **Status update**.

- An order requires purchasing action → The order is awaiting a purchasing request → Select **To Order (MRQ)** to view orders requiring a purchasing request.

[Production Order](doc:projects-management-production-order-edit-record)

## Shipping Order

- The required order is not visible in the current view → The order may be in a different order category → Select **All** to review the complete order list, or select **Planned (BOM)** for internal-handling orders and **To Order (MRQ)** for orders requiring a purchasing request.

- You cannot progress an order to fulfillment → The project order may not be confirmed → Use a confirmed project order before selecting **Status update**.

- The associated project-order information is not open → The order record has not been selected → Select the required order in the list, then select **Projects Management**.

[Shipping Order](doc:projects-management-shipping-order-edit-record)

## Buyout to Po

| Symptom | Likely cause | Fix |
|---|---|---|
| A warning appears when you leave the form. | The form contains unsaved changes. | Select **Save** to retain the changes, or respond to the warning before leaving the form. |
| The Buyout to Po form is not available. | You are not in the project management work area. | Select **PM**, then select **Buyout**. |

[Buyout to Po](doc:projects-management-buyout-to-order-edit-record)

## Delivered Orders

- **The Order is not shown in the Delivered Orders list** → The Order has not yet reached Delivered → Use **Status update** to apply the next applicable Order status after the required workflow gates are complete.

- **You cannot update the Order status** → Your user account does not have the required permission → Sign in with access that includes the `sales.order.update` permission.

- **The Order cannot progress toward Delivered** → Approval, activation, or Offer workflow requirements are incomplete → Complete the required gates and ensure that the Offer has progressed through Ordered before continuing.

[Delivered Orders](doc:delivered-orders)

## Project Orders List

- The required Order is not visible in the current view → You may be reviewing a filtered handling view → Select **All** to display the complete Order list.
- The Order requires purchasing action → The Order requires a purchasing request → Select **To Order (MRQ)** to review Orders requiring a purchasing request.
- The project Order cannot be progressed to fulfillment → The Order may not be confirmed, or access to the required views may be unavailable → Progress the Order only after it is confirmed and you have access to the project, shipping-order, and delivered-order views.

[Project Orders List](doc:projects-management-edit-list-view-record)

## New Instant Job

- A required-field indication is displayed when saving → Required information has not been completed → Complete the entries marked as required, then select **Save** again.

- You need to continue working after saving → **Save and Close** was selected → Use **Save** to retain the Job record while remaining on the page.

[New Instant Job](doc:projects-management-edit-list-newinstantjob)

## Orders

- An expected Order is not shown → The current stage tab may not contain that Order → Select **all** and review the full Orders list.

- Multiple Orders have similar titles → The job or customer details may be needed to distinguish them → Compare **Job No., Client**, and **Job title**.

- You need to review an Order requiring MRQ attention → The Order may be shown in the MRQ ordering stage → Select **to order mrq** or **To Order (MRQ)**.

[Orders](doc:orders-2)