Help and Troubleshooting › projects
Projects
| Symptom | Likely cause | Fix |
|---|---|---|
| You cannot access Projects. | The user name or password has not been accepted. | Re-enter Enter User Name and Enter Password, then select Login. If necessary, select Reset Password. |
| The required project is not open. | You are not viewing the correct project record. | Select All Projects and choose the project by reviewing Project Name and Project Full Name. |
| Your edits are not retained. | The record was closed or cancelled without being saved. | Reopen the project, make the required updates, and select Save changes. For a new project, select Save. |
| The selected information is not as expected. | The selection has not been reviewed after using the selection control. | Select Select... again and verify the entries under Selected items before saving. |
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