# Help & Troubleshooting — PM

_Help and Troubleshooting › PM_

## PM

| Symptom | Likely cause | Fix |
|---|---|---|
| You cannot access PM records. | Your credentials or permissions do not provide access to PM or production-order records. | Confirm your user name and password, then request access to PM and the relevant production-order records. |
| You cannot find a production order in the current queue. | The order may be in another operational queue. | Select **All**, then review **Planned (BOM)**, **To Order (MRQ)**, **In Purchasing**, **In-house**, and **Delivered** as required. |
| The PM list does not show the information you need. | The active layout may not include the required columns. | Use **Columns Chooser**, then select **Save** or **Update Current** to retain the layout change. |
| Shipping Order changes are not retained. | The record was reviewed without a save action. | Select **Save** to retain changes, or select **Save and Close** to retain changes and close the Shipping Order. |

[Open the full page](doc:pm-guide)