Help and Troubleshooting › PM
PM
| Symptom | Likely cause | Fix |
|---|---|---|
| You cannot access PM records. | Your credentials or permissions do not provide access to PM or production-order records. | Confirm your user name and password, then request access to PM and the relevant production-order records. |
| You cannot find a production order in the current queue. | The order may be in another operational queue. | Select All, then review Planned (BOM), To Order (MRQ), In Purchasing, In-house, and Delivered as required. |
| The PM list does not show the information you need. | The active layout may not include the required columns. | Use Columns Chooser, then select Save or Update Current to retain the layout change. |
| Shipping Order changes are not retained. | The record was reviewed without a save action. | Select Save to retain changes, or select Save and Close to retain changes and close the Shipping Order. |
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