# Help & Troubleshooting — Notifications

_Help and Troubleshooting › Notifications_

## Notifications

| Symptom | Likely cause | Fix |
|---|---|---|
| You need to retain a document but have not added it to the notification. | The attachment action has not been used. | Select **Attach**, then add the required document in **files[]** before selecting **Ok**. |
| You are not ready to acknowledge the notification. | Supporting information or a required file is still missing. | Do not select **Ok**. Complete the review or attach the required file first. |
| You need to handle a ticket-related item but cannot identify additional ticket details on this screen. | The Notifications screen provides **Tickets** but does not display ticket fields or guidance. | Select **Tickets** only according to your organisation’s established process; do not assume a ticket status or action that is not displayed. |
| You need to return to the general notification view. | You are working in a specific notification context. | Use **all** to return to the complete available notification view. |

[Open the full page](doc:notifications-guide)