Help and Troubleshooting › Notifications
Notifications
| Symptom | Likely cause | Fix |
|---|---|---|
| You need to retain a document but have not added it to the notification. | The attachment action has not been used. | Select Attach, then add the required document in files[] before selecting Ok. |
| You are not ready to acknowledge the notification. | Supporting information or a required file is still missing. | Do not select Ok. Complete the review or attach the required file first. |
| You need to handle a ticket-related item but cannot identify additional ticket details on this screen. | The Notifications screen provides Tickets but does not display ticket fields or guidance. | Select Tickets only according to your organisation’s established process; do not assume a ticket status or action that is not displayed. |
| You need to return to the general notification view. | You are working in a specific notification context. | Use all to return to the complete available notification view. |
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