# Help & Troubleshooting — Libraries

_Help and Troubleshooting › Libraries_

## Libraries

| Symptom | Likely cause | Fix |
|---|---|---|
| The library you need is not visible in the current list. | The library may not yet have been created, or the displayed information may need to be updated. | Use **icn-update** to refresh the screen. If no suitable library exists after review, select **New Library**. |
| Changes to a new or edited library are not retained. | The record may have been cancelled rather than confirmed. | Reopen the record with **New Library** or **Edit**, complete the required information, and select **OK**. |
| You need to work with role information for a library but cannot find it in the file list. | Roles are accessed through a separate action rather than through **files[]**. | Select the library and choose **Roles**. |
| You need to handle a related ticket or attachment. | These are separate library actions. | Select the relevant library, then use **Tickets** for ticket-related work or **Attach** for attachment-related work. |

[Open the full page](doc:libraries-guide)