Help and Troubleshooting › Libraries
Libraries
| Symptom | Likely cause | Fix |
|---|---|---|
| The library you need is not visible in the current list. | The library may not yet have been created, or the displayed information may need to be updated. | Use icn-update to refresh the screen. If no suitable library exists after review, select New Library. |
| Changes to a new or edited library are not retained. | The record may have been cancelled rather than confirmed. | Reopen the record with New Library or Edit, complete the required information, and select OK. |
| You need to work with role information for a library but cannot find it in the file list. | Roles are accessed through a separate action rather than through files[]. | Select the library and choose Roles. |
| You need to handle a related ticket or attachment. | These are separate library actions. | Select the relevant library, then use Tickets for ticket-related work or Attach for attachment-related work. |
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