# Help & Troubleshooting — Letters Of Guaranties

_Help and Troubleshooting › Letters Of Guaranties_

## Letters of Guarantees

| Symptom | Likely cause | Fix |
|---|---|---|
| The record remains open after saving. | **Save** was used instead of the closing action. | Select **Save and Close** after confirming that the record is complete. |
| A required document is not available in **files[]**. | The attachment action was not confirmed. | Use **Attach**, choose the file with **Select**, and select **Ok** to confirm the attachment. |
| The selected item is not appropriate for the L/G record. | The wrong item was chosen through **Select...**. | Revise the selection before saving the record. |
| Information appears to be missing during review. | The relevant stage tab has not been checked. | Review the Contact, Product, and RFQ tabs before saving or closing the record. |

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