# Help & Troubleshooting — Financial

_Help and Troubleshooting › Financial_

## Bank Guaranties

| Symptom | Likely cause | Fix |
|---|---|---|
| The required L/G record is not visible. | The current search term is too specific, incorrect, or still applied. | Revise or clear **Search box**, then search again using available L/G information such as the L/G number, beneficiary, or issuer bank. |
| The list does not show the information needed for review. | The current layout does not include the required columns. | Select **Columns Chooser**, adjust the displayed columns, and use **Save** or **Update Current** as appropriate. |
| A layout change is not retained. | The layout was not saved, or the changes were cancelled. | Select **Save** after creating a layout with **Add Layout**, or select **Update Current** when changing the active layout. |
| The export contains more or fewer records than expected. | The list was exported with an incorrect search result or layout. | Confirm the active layout and the results in **Search box**, then select **Export** again. |

[Open the full page](doc:bank-guaranties-guide)

## Receivables

| Symptom | Likely cause | Fix |
|---|---|---|
| The required invoice does not appear in the list. | The wrong invoice scope is selected, or the search value is too restrictive. | Select **All** or **Sales Invoices** as appropriate, clear or revise **Search**, and select **icn-update**. |
| The required job, account, or due-date information is not visible. | The current layout does not include the required columns. | Select **Columns Chooser** and adjust the visible columns, or select **Standard Layout**. |
| A layout change is not retained for later use. | The layout was not saved or updated. | Use **Add Layout** and **Save** for a new layout, or select **Update Current** for the active saved layout. |
| The exported results do not match the intended review. | The current view was not filtered or arranged before export. | Set the correct scope, enter the required **Search** value, confirm the displayed columns, then select **Export** again. |

[Open the full page](doc:receivables-guide)