# Help & Troubleshooting — contacts

_Help and Troubleshooting › contacts_

## Contacts

| Symptom | Likely cause | Fix |
|---|---|---|
| The newly entered contact details are not available after leaving the screen. | The record was closed or cancelled without being saved. | Re-enter the details and select **Save** or **Save and Close**. |
| A contact has incorrect job or organisational information. | The **Title**, **Position**, or **Department** value is outdated or was entered incorrectly. | Open the contact, update the relevant field, and select **Save**. |
| A supporting document is not associated with the contact. | The file was not added through the available attachment actions. | Select **Attach** or **files**, add the required document, and select **Save**. |
| A contact was selected for removal by mistake. | **Delete** was chosen instead of updating the record. | Review the record before deletion and use **Save** to retain corrections whenever the contact should remain available. |

[Open the full page](doc:contacts-contacts)