Help and Troubleshooting › contacts
Contacts
| Symptom | Likely cause | Fix |
|---|---|---|
| The newly entered contact details are not available after leaving the screen. | The record was closed or cancelled without being saved. | Re-enter the details and select Save or Save and Close. |
| A contact has incorrect job or organisational information. | The Title, Position, or Department value is outdated or was entered incorrectly. | Open the contact, update the relevant field, and select Save. |
| A supporting document is not associated with the contact. | The file was not added through the available attachment actions. | Select Attach or files, add the required document, and select Save. |
| A contact was selected for removal by mistake. | Delete was chosen instead of updating the record. | Review the record before deletion and use Save to retain corrections whenever the contact should remain available. |
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