# Find or create an order cancellation reason

Review and search the cancellation-reason list, then add a clear distinct reason if the required reason is not available.

## Before you start

- Permission to view and create or update sales configuration records.
- Use clear, distinct cancellation-reason wording.

## Steps

1. **Search** on [Order Cancellation Reasons](doc:configuration-sales-order-cancellation-reasons) — Enters a keyword to locate a cancellation-reason record.
2. **Apply filter** on [Order Cancellation Reasons](doc:configuration-sales-order-cancellation-reasons) — Applies the current search criteria.
3. **New** on [Order Cancellation Reasons](doc:configuration-sales-order-cancellation-reasons) — Starts a new cancellation-reason record.
4. **Ok** on [Order Cancellation Reasons](doc:configuration-sales-order-cancellation-reasons) — Confirms the current action or dialog.
5. **Cancel** on [Order Cancellation Reasons](doc:configuration-sales-order-cancellation-reasons) — Cancels the current action or dialog.

## Result

Cancels the current action or dialog. Confirm this on [Order Cancellation Reasons](doc:configuration-sales-order-cancellation-reasons).

## Screens involved

**Configurations > General Settings > Order Cancellation Reasons**