# Contacts — Overview

_User Guide › Contacts_

## Overview

Contacts centralizes the people associated with your business relationships. Sales representatives, purchasing officers, project managers, and finance officers can use contact records to maintain the individual details needed when working with customers, suppliers, and other business partners.

Each contact record stores the person’s title, name, position, and department. The record also provides access to related tickets, helping users keep relevant service or support activity connected to the right person.

Contact information can be maintained while the record is in Draft and saved for later completion, or saved and closed when the update is complete.

## What you can do here

- Use **Title** to record the contact’s professional title.
- Use **Name** to enter or update the contact’s name.
- Use **Position** to record the contact’s job role.
- Use **Department** to associate the contact with their department.
- Use **Tickets** to view tickets related to the contact.
- Select **Save** to save changes to the contact record.
- Select **Save and Close** to save changes and close the contact record.

## Related pages

- [Contacts](doc:contacts-edit-record)
- [Contacts — Learning Path](doc:workflows-contacts)