# Find archived and exception purchase job work

## Find archived and exception purchase job work

A purchase-job exception list gathers work that left the normal purchase-job path at a
cancelled, regretted, rejected, or deleted outcome. Use it when you need to find the work
after that exit and identify the purchase-job record to review.

The purchase-job lifecycle moves through Potential, Offer, Order, Delivered, and Deleted.
Its exits include missed, regretted, and cancelled Potential work; regretted,
cancelled, and rejected Offer work; and rejected and cancelled Order work.

| If you need to… | Go to… |
| --- | --- |
| Open an archived or exception list | [Find the matching exception list](#find-the-matching-exception-list) |
| Read the available row information | [Understand the list and its rows](#understand-the-list-and-its-rows) |
| Open the purchase-job record | [Open the matching purchase job](#open-the-matching-purchase-job) |
| Diagnose a list problem | [When the list action goes wrong](#when-the-list-action-goes-wrong) |
| Continue active purchase-job work | [Purchase job work lists](doc:purchase-job-work-lists) |
| Continue through the wider procurement flow | [Purchase jobs procurement chain](doc:purchase-jobs-procurement-chain) |

Before you look for a row, confirm the access and branch conditions in the next section.

## Before you start

### Prerequisites

- Your account includes the Buyout Job module.
- You know which purchase-job exit you are investigating.
- You know enough about the saved purchase job to identify its row, such as its package,
  sub-supplier, or regret information.
- You belong to the branch associated with the row you want to open.

The list you open determines which purchase-job exception results you see. Opening a row
requires that you belong to the same branch.

With those conditions in place, find the list that matches the exit you are investigating.

## Find the matching exception list

An archived list is the place to choose between purchase-job work grouped by its exit. Start
with the exit you are investigating rather than scanning every row.

### Find a list

Prerequisites

- You have the access and identifying information listed in [Before you start](#before-you-start).

Steps

1. Open the purchase-job exception list.
2. Select **Archived**.
3. Select the list that matches the work you are investigating.

   | If you are looking for… | Select… |
   | --- | --- |
   | RFQs that were not quoted | **Unquoted RFQs** |
   | Cancelled RFQs | **Cancelled RFQs** |
   | Rejected quotations | **Rejected Quotations** |
   | Deleted purchase jobs | **Deleted** |

   ![Look for **Archived** and the four exception-list choices above the grid.](https://atloriaassets.blob.core.windows.net/assets/a438221c-c1af-407c-b9e6-a56c986db846/e6a1516f378b1c29e906eaa9f4ea4c7d.png)

**Result:** The list matching the purchase-job exit is on screen.

## Understand the list and its rows

Each row represents purchase-job work in the selected exception list. Use the visible headers
to distinguish the job and the reason it appears in that list.

The saved list layout determines which columns appear. On the regretted list, the headers were:

| Header | What it helps you identify |
| --- | --- |
| `Package no.` | The package number |
| `Sales job No.` | The related sales job number |
| `Purchaser` | The person responsible for purchasing |
| `Sub-supplier` | The supplier connected to the purchase work |
| `Client` | The client connected to the work |
| `Package title` | The package description |
| `Offer price` | The offer amount |
| `Offer price in €` | The offer amount expressed in euros |
| `Regret reason` | The reason shown for regretted work |
| `Regret date` | The date shown for the regret |

The list also provides the titled controls **Refresh** and **Table Layout**.
The list has no form fields; work from the headers and controls that appear in your list.

When you can identify the row from these headers, open the matching purchase job.

## Open the matching purchase job

### Open a row

Prerequisites

- The matching exception list is on screen.
- You have identified the row using its visible fields.

Steps

1. Select the matching row outside the edit column.

**Result:** The purchase-job record opens.

The purchase-job record page contains the recovery controls **Reactivate Job**, **Back to RFQ**,
and **Back to Offer**. Continue there when the record
itself needs review or recovery: [Purchase job record](doc:purchase-job-record).

Use the next section when you need to distinguish one exception outcome from another.

## Handle exit-list variations

The exception lists group each corresponding exception outcome by the stage where the work
left the normal purchase-job path.

Prerequisites

- An exception list is open.
- You know which purchase-job exit you are investigating.

Steps

1. Identify the exception outcome shown by the selected list label.

   | List label | Work shown | Stage it leaves |
   | --- | --- | --- |
   | **Unquoted RFQs** | Regretted offer work | Offer |
   | **Cancelled RFQs** | Cancelled offer work | Offer |
   | **Rejected Quotations** | Rejected offer work | Offer |
   | **Deleted** | Deleted purchase-job work | The lifecycle includes Deleted |

2. If the selected list does not match the exit you are investigating, select the matching list
   label in [Find the matching exception list](#find-the-matching-exception-list).

For order outcomes, use the corresponding list:

| Work you are tracing | Stage it leaves | List used |
| --- | --- | --- |
| Rejected order work | Order | A separate rejected-order list |
| Cancelled order work | Order | A separate cancelled-order list |

The archived sub-navigation includes **Cancelled RFQs**, **Rejected Quotations**, and
**Deleted**. The **Cancelled Orders** and **Rejected orders** links are not available in that
sub-navigation. Each list shows the corresponding exception work. Other exception lists cover
regretted, rejected-offer, cancelled-offer, and deleted work.

If the Buyout Job module is not included, the list area shows the subscription-upgrade surface
instead of the list. When the module is available, the columns still follow the saved list
layout, so different lists can show different headers. Treat the headers on the list in front
of you as the fields to use.

**Result:** The selected list shows the corresponding exception work, and you can tell which
stage it leaves.

If an action stops while you use the list, use the next section to identify the symptom.

## When the list action goes wrong

Use the exact text below to identify what stopped the list action.

Prerequisites

- The purchase-job exception list is open.

Steps

1. Select the row in the table that matches what you see.

| What you see | What it means | What to do |
| --- | --- | --- |
| `Forbidden characters detected. Please remove them and try again.` | The filter contains a forbidden character. | Remove the forbidden character and apply the filter again. |
| `Data Importing completed` | The imported data is ready for use. | Continue working with the list. |
| `NO Data to Export` | There are no rows available for export. | Select a list that contains the work you need before exporting. |
| `Load data failed:` | The list request returned an error message. | Read the text after `Load data failed:` and use it to diagnose the failed load. |
| The sign-in page appears instead of the list | Your session needs authentication. | Sign in, then open the purchase-job exception list again. |
| The list disappears | The list view has been replaced, so select a row only after the exception list is open again. | Return to the home page, then open the purchase-job exception list again. |

**Result:** You either return to the purchase-job exception list or have the exact message that
identifies the list problem.

After the list works again, continue with the purchase-job record, active work lists, or the
procurement chain.

## Continue the purchase-job work

After you identify the exception row, choose the page that owns the next action.

Prerequisites

- You have identified the exception row.

Steps

1. Open the page that matches your next need.

| Your next need | Open |
| --- | --- |
| Review the purchase-job record or use its recovery controls | [Purchase job record](doc:purchase-job-record) |
| Find active RFQ, quotation, order, or received work | [Purchase job work lists](doc:purchase-job-work-lists) |
| Follow the wider MRQ-to-purchase-order route | [Purchase jobs procurement chain](doc:purchase-jobs-procurement-chain) |

**Result:** The page for your next purchase-job action is on screen.