# Subscribers

Use this list to review companies, their sub domains, and their plans, then open the related
details.

## Subscribers

A subscriber is a company shown with the sub domain and plan assigned to it. Use this reference
list when you need to review those assignments or continue to the subscriber details page.

| If you need to… | Go to |
| --- | --- |
| Reach the subscriber list | [Before you start](#before-you-start) |
| Identify a subscriber row | [Find a subscriber](#find-a-subscriber) |
| Read the list columns and filters | [Understand the subscriber list](#understand-the-subscriber-list) |
| Review filtered rows | [Filter and review the list](#filter-and-review-the-list) |
| Open the subscriber record | [Know what is next](#know-what-is-next) |
| Review the subscriber record | [Subscriber details](doc:configuration-subscriber-edit-record) |
| Review plan configuration | [Plans](doc:configuration-plans) |

## Before you start

Open the Subscribers page to reach the list.

This page presents subscriber rows for review. It does not provide a subscriber-entry form,
validation fields, or create and delete controls. Continue to [Subscriber details](doc:configuration-subscriber-edit-record)
for the separate subscriber record surface.

Then continue to [Find a subscriber](#find-a-subscriber).

## Find a subscriber

Locate a subscriber row before reviewing its assignment.

Prerequisites

- You can open the Subscribers page.

Steps

1. Open the Subscribers page.
2. Read the **Company**, **Sub domain**, and **Plan** columns to identify the row.

![Identify a subscriber by the Company, Sub domain, and Plan headers.](https://atloriaassets.blob.core.windows.net/assets/a438221c-c1af-407c-b9e6-a56c986db846/5c99c5bfb9ff57a0bc9bf979abbddcb6.png)

**Result:** The subscriber list is on screen, with the
**Company**, **Sub domain**, and **Plan** columns available for review.

Continue to [Understand the subscriber list](#understand-the-subscriber-list).

## Understand the subscriber list

The subscriber list is a read-only grid for comparing each company with its sub domain and plan.
The visible columns are filterable and not editable.

| Column | What it shows | List behaviour |
| --- | --- | --- |
| **Company** | The subscriber company | Visible, filterable, and not editable |
| **Sub domain** | The subscriber sub domain | Visible, filterable, and not editable |
| **Plan** | The plan assigned to the subscriber | Visible, filterable, and not editable; the column also carries the record-count summary |

Filtering, paging, and sorting use remote list operations. The filter row applies a filter on
click, and header filters are visible. The grid allows column reordering and resizing. The
column chooser is disabled.

![Read the Sub domain column in the subscriber list.](https://atloriaassets.blob.core.windows.net/assets/a438221c-c1af-407c-b9e6-a56c986db846/2c2f65a6971389f6fdbcfdfcf2e9601d.png)

The live page also displayed a count summary and six visible controls without labels. No buttons,
spinner, or password field appeared.

![Read the Plan column and its count summary.](https://atloriaassets.blob.core.windows.net/assets/a438221c-c1af-407c-b9e6-a56c986db846/2c2f65a6971389f6fdbcfdfcf2e9601d.png)

Continue to [Filter and review the list](#filter-and-review-the-list) when you need to narrow
the rows.

## Filter and review the list

Narrow the visible rows without changing subscriber data.

Prerequisites

- The subscriber list is open.

Steps

1. In the row beneath the headers, enter a filter for the column you want to review.
2. Apply the filter on click.
3. Read the matching rows under **Company**, **Sub domain**, and **Plan**.
4. Choose filter options for a column.

![Review the Company column after filtering.](https://atloriaassets.blob.core.windows.net/assets/a438221c-c1af-407c-b9e6-a56c986db846/2c2f65a6971389f6fdbcfdfcf2e9601d.png)

**Result:** The grid shows the rows returned by the selected filter, while the subscriber data
remains unchanged.

If the list reports an error, continue to [When list review goes wrong](#when-list-review-goes-wrong).

## When list review goes wrong

The list-load error is shown as `An error occurred while processing your request`.

| Situation | Message |
| --- | --- |
| The subscriber list load reports an error | `An error occurred while processing your request` |

When the list is ready, continue to [Know what is next](#know-what-is-next).

## Know what is next

After you identify a subscriber row, continue to the separate subscriber details page to review
the selected record.

Prerequisites

- A subscriber row is visible in the list.

Steps

1. Open the selected subscriber using one of these choices:

   | If you want to… | Select… |
   | --- | --- |
   | Open it from the row | a data-row cell outside the edit area |
   | Use the edit control in the row | the edit control in that row |

**Result:** The selected subscriber opens on [Subscriber details](doc:configuration-subscriber-edit-record).

The Subscribers list has no controls for creating or deleting subscribers. Use [**Plans**](doc:configuration-plans)
for plan configuration.