# Questions Use this page to find the Questions list, review its fields, and open a new question entry. ## Questions A question entry is a question text paired with a survey answer selection. Maintain the Questions list when you need to add or update the questions available to a survey. | If you need to… | Go to | |---|---| | Open the list and review its entries | [Find Questions](#find-questions) | | Check the list column and form fields | [Understand the list and form](#understand-the-list-and-form) | | Open a new entry | [Add or maintain a question](#add-or-maintain-a-question) | | Work with rating types | [Rating types](doc:configuration-iso-survey-answers) | | Work with the customer satisfaction survey | [Customer satisfaction survey](doc:configuration-iso-survey-model) | ## Before you start **Prerequisites** - Sign in to PAMS. - Open the Questions page. - The Questions feature must be included in your subscription for the list and its actions to appear. - Work from the columns and controls visible in your own list and form. ## Find Questions The Questions list is the reference screen for the question entries used by the configuration. **Steps** 1. Open the Questions page. ![The Questions list with its heading, navigation labels, and available actions](https://atloriaassets.blob.core.windows.net/assets/a438221c-c1af-407c-b9e6-a56c986db846/7710faf81b44de9638330677aefe67a4.png) 2. Confirm that the page heading is **Questions**. 3. Confirm that the page also displays **ISO settings** and **Configuration**. 4. Locate **New** above the list. **Result:** The Questions list is open, with **New**, **Refresh**, and **Settings** available. ## Understand the list and form The list shows question entries in a single **Question** column. The entry form uses a **Question** text field and a survey answer selection. | Area | What appears | Details | |---|---|---| | List | **Question** | One column appears. | | New-entry form | **Question** | The field carries a required marker and receives the first form focus. | | New-entry form | Survey answer selection | The configuration marks this field as required. | | List | Select **New** to add an entry; use the row menu to edit or remove one. | You cannot add, edit, or delete rows directly in the list. | | List | Filters and headers | Row filtering, header filtering, and column headers are disabled for Questions. | A row count appears beneath the list. ![The landed Questions list with the Question column and row count](https://atloriaassets.blob.core.windows.net/assets/a438221c-c1af-407c-b9e6-a56c986db846/6ffdd1f120a81d64d50e2038dbcb884b.png) ### Open the new-entry dialog Selecting **New** opens a dialog titled New Question. The dialog displays the labelled **Question** field with a required marker and an **OK** control. ![The New Question dialog with the required Question field and OK control](https://atloriaassets.blob.core.windows.net/assets/a438221c-c1af-407c-b9e6-a56c986db846/31b2ea064fbe48ef29457902e857e995.png) ## Add or maintain a question Use these procedures to add, edit, remove, or export a Questions entry. ### Add or edit a question **Prerequisites** - You are on the Questions list. - **New** is available, or the row menu contains an edit action. **Steps** 1. Choose how to open the form. | If you want to… | Select… | |---|---| | Add a question | **New** | | Edit an existing question | The row edit action | 2. In **Question**, enter the question text. 3. Complete the survey answer selection required by the form. 4. Select **OK** to submit the dialog. **Result:** The new or edited question is submitted through the form. ### Delete a question **Prerequisites** - You are on the Questions list. - The row menu contains a delete action. **Steps** 1. Open the row delete menu. 2. Select **Delete**. **Result:** The selected question is submitted for deletion. ### Export the Questions list **Prerequisites** - You are on the Questions list. - **Export** is available. **Steps** 1. Select **Export** in the export action surface. **Result:** The export action is started. Popup branches can provide **Save**, **Cancel**, and **Don't Save** controls. Use the control that appears in the popup you are working in. ## Handle variations The Questions screen changes according to access and feature conditions. | If… | Then… | |---|---| | Your subscription does not include Questions | The list and its actions do not appear. | | The new-entry action is available | **New** appears above the list. | | Editing is allowed | The row edit action appears. | | Deleting is allowed | The row delete menu appears. | | You open a question for adding or editing | The fields used by that entry appear. | After choosing an action, use the messages below if the form or action stops. ## When question maintenance goes wrong Use the message text below to identify the point at which the form or action stopped. | Message | What to do | |---|---| | `Field is required` | Complete the required field that raised the message. | | `Question is required` | Enter a value in **Question**. | | `Just '_' '-' And '.' Characters Accepted` | Change the entry so it uses the accepted characters. | | `Forbidden characters detected. Please remove them and try again.` | Remove the forbidden characters and submit the form again. | | `Data saved Successfully` | The new entry has been saved. | | `Data updated Successfully` | The edited entry has been updated. | | `Data Deleted Successfully` | The selected entry has been deleted. | | `Related to Saved data, Can't be deleted` | Review the saved data related to the entry before deleting it. | | `Failed to Delete` | The delete action did not complete. | | `Must have at least one item` | Keep at least one item in the list. | ## Continue with related ISO settings The Questions list is part of ISO settings. Continue to a sibling page when your task concerns another part of the survey configuration: - [Rating types](doc:configuration-iso-survey-answers) contains the rating-type reference list. - [Customer satisfaction survey](doc:configuration-iso-survey-model) contains the survey-model configuration.