# deflection

**Kind:** API Endpoint

**Source:** [`atloria-monorepo/apps/api/src/manuals-insights/manuals-insights.controller.ts`](https://github.com/sherkety/atloria/blob/main/atloria-monorepo/apps/api/src/manuals-insights/manuals-insights.controller.ts#L25)

Deflection & CSAT cockpit: resolution vs deflection rate, AI CSAT, escalation, trend

## Endpoint

`GET /manuals-insights/:projectId/deflection`

| Parameter | In | Type | Required | Description |
|---|---|---|---|---|
| `projectId` | path | `string` | ✓ |  |
| `days` | query | `string` | - |  |

## Referenced By

- `ManualsInsightsController` (MODULE_DECLARES)